Find answers to common questions and get the support you need.
Use our search bar on the home page to filter properties by location, dates, price range, and amenities. You can also browse by city to discover popular neighborhoods.
Once you find a property you like, click on it to view details. Select your dates, review pricing, and click "Book Now" to complete your reservation. You'll need to create an account or sign in first.
After booking, you'll receive a link to complete a pre-check-in form. This helps streamline your arrival by collecting necessary information and ID verification in advance.
Cancellation policies vary by property. Check the specific property's cancellation policy before booking. You can manage your bookings from your profile dashboard.
Sign up for a manager account, navigate to your dashboard, and click "Add Apartment" or "Add House." Fill in the property details, upload photos, and publish your listing.
Access your manager dashboard to view all bookings, update booking statuses, and communicate with guests. You'll receive notifications for new bookings and inquiries.
For apartment complexes, floor plans represent different layouts (e.g., 1BR, 2BR). Units are individual apartments within each floor plan. This helps manage inventory effectively.
From your dashboard, click the edit icon on any property card. You can update photos, pricing, amenities, availability, and other details at any time.
Browsing and searching properties is free for guests. Property managers may have different pricing tiers based on the number of listings and features needed.
On the sign-in page, click "Forgot Password?" and enter your email address. You'll receive instructions to reset your password via email.
Visit our Contact Us page to send us a message. We typically respond within 24 hours.
Our support team is here to assist you with any questions or concerns.
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