Privacy Policy

Introduction

PickRightStay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

Name, email address, and phone number
Account credentials and profile information
Payment and billing information
Identification documents for verification purposes
Communications and correspondence with us

Usage Information

We automatically collect certain information about your device and usage:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, interactions)
Location information (with your permission)
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send administrative information, updates, and security alerts
Respond to your comments, questions, and customer service requests
Personalize your experience and deliver relevant content
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Property Managers: When you book a property, we share necessary information with the property manager
With Service Providers: We use third-party services for payment processing, analytics, and customer support
For Legal Purposes: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, sale, or acquisition
With Your Consent: When you explicitly agree to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications
Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@pickrightstay.com.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our platform may not function properly without cookies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.